Refund Policy

Legal notice

The explanations and information provided on this page are only general guidelines and outlines of how to draft your own Refund Policy document. You should not consider this article as legal advice or recommendations on what you should actually do, because we cannot know in advance what specific refund policies you wish to establish between your business and your customers. We recommend that you seek legal advice to understand and draft your own Refund Policy.

That said, a Refund Policy is a legally binding document that establishes the legal relationship between you and your customers regarding whether and how you will provide a refund. Online businesses that sell products are often required (depending on national laws and regulations) to display their product return and refund policy. In some jurisdictions, this is necessary to comply with consumer protection laws. It can also help you avoid legal claims from customers who are dissatisfied with the products they have purchased.

Exempt Goods

The following goods are exempt from refunds:

​

• Gift cards.

Partial refunds are granted (if applicable)

​

• Any item that is not in its original condition, is damaged, or is missing a part for reasons not due to our error.

• Any item that is returned more than 10 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

​

If approved, your refund will be processed and a credit will automatically be applied to your original credit card or payment method within a certain number of days.

​

Late or missing refunds

​

• If you haven't received a refund yet, first double-check your bank account. Then, contact your credit card company. It may take some time before your refund is officially posted.

• If you have done all of this and still haven't received your refund, please contact us at info@awachira.com